A new structure for Axfood’s employee survey was introduced in autumn 2009. The survey consists of some 40 questions and measures the work climate from a profitability perspective, in which leadership is a key component.
Focus areas of the survey are
- Delegation and influence
The results of the survey are compiled in an Employee Satisfaction Index, which is reported to the individual work groups with a summation for entire units as well as for the organization as a whole. At the overall level the survey shows how many groups are working well and which ones affect profitability adversely and need support. Responses are compared with 3 million responses from employees of other companies and organizations.
Axfood’s Employee Satisfaction Index score is currently 91%. The survey was conducted in 2012. The average for companies is 85%. Axfood’s results will be followed up through systematic feedback and dialogue between managers and employees.