Every day our staff face a number of tasks that are crucial in ensuring that everything runs smoothly all the way to the end customer.
- Buying in what customers want at a good price
- Picking the right goods at our warehouses
- Maintaining the right temperature in our refrigerated trucks
- Carefully entering goods and prices in our computer systems
- Keeping the store well stocked
- Checking the date of our fresh goods
- Keeping the trolleys tidy in the car park
- Answering customers’ questions
Within the concept of active employeeship, we also take responsibility for everything contained in job descriptions and manuals:
- Providing help across departmental divides
- Developing new procedures
- Training colleagues
- Seeing the store from the customer’s perspective
- Taking the initiative and opening an extra checkout
- Being creative and finding new ways to boost sales
- Being aware of other cultures’ holidays and culinary traditions
- Learning what local customers want
The core values process has led to an understanding that every employee must have the opportunity to influence their role in the huge production that we put on every day for our customers.